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Legal and support

Terms of Service

Last updated 6 November 2026.

Agreement

These terms govern the use of Kabara, a bulk SMS platform operated by Dynamic Consult Ltd. By creating an account or using the service, your organization agrees to these terms and to our Privacy Policy, Refund Policy, and Acceptable Use Policy.

If you use Kabara on behalf of an organization, you confirm that you are authorized to accept these terms for that organization.

The service

Kabara allows organizations to manage contacts, compose messages, send bulk SMS through approved sender IDs, and view delivery reports. Messages are delivered through mobile network operators and SMS gateway providers. Delivery depends on network availability, recipient handsets, and other factors outside our control.

We may improve, change, or withdraw features where necessary for security, reliability, legal compliance, or the operation of the service. We will give reasonable notice of material changes where practicable.

Accounts and responsibilities

You are responsible for the accuracy of your organization details, the security of user accounts, and all activity under your account. You must keep administrator contact and billing details current.

  • Use the service only for lawful communication and in line with the Acceptable Use Policy.
  • Obtain and keep evidence of consent for every recipient you message.
  • Honor STOP and other opt-out requests promptly.
  • Do not share accounts or credentials with unauthorized people.
  • Tell us immediately if you suspect unauthorized access or misuse.

Pricing, quota, and payment

SMS is priced at USD 0.20 per segment unless a different price has been agreed in writing for your organization. The minimum quota request is 1,000 segments. Prices are quoted in United States dollars.

Quota is allocated after payment is confirmed. Cash payments are accepted and must quote the invoice or payment reference. A message that uses more than one segment is charged for each segment. Failed deliveries may still be charged when the network or gateway accepted the message, and refunds are handled only under the Refund Policy.

Sender IDs

Sender IDs must be approved before use. We may request supporting information and may reject or withdraw a sender ID where required by a network, by law, or to prevent impersonation, fraud, or abuse.

You must not use a sender ID that misrepresents your organization or that you are not authorized to use.

Content and data

You retain responsibility for the contacts, message content, and data you upload. You grant us the limited right to process that data to provide the service, including sending messages, producing delivery reports, and maintaining audit and billing records.

We do not claim ownership of your contact lists or message content. You must have the rights and consents needed to use the data you upload.

Suspension and termination

We may suspend or close an account where there is suspected unlawful activity, spam, non-payment, a security risk, a breach of these terms, or a legal or network requirement. Where reasonable, we will explain the reason and the steps needed to resolve the issue.

You may stop using the service at any time. Closing an account does not remove obligations for charges already incurred or records we must retain.

Liability

We provide the service with reasonable care and skill. We are not responsible for delays or failures caused by mobile networks, recipient devices, inaccurate contact data, content that breaches these terms, or events outside our reasonable control.

To the extent permitted by law, our liability for a claim relating to the service is limited to the amount your organization paid to Kabara for the affected service in the preceding three months. We do not exclude liability that cannot lawfully be excluded.

Contact

Questions about these terms can be sent to kabara@dynamicsms.com or by phone on +211 (0) 917-474-272. Our office address is Plot No. 496 Block No. 3K-South, 2nd Class Residential Area Tongping, Juba, South Sudan.

Support contact

Our support team helps with account access, quota, invoices, sender IDs, and delivery reports. Use the details below and quote your organization name and any reference number.