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Legal and support

Contact

Last updated 6 November 2026.

Contact support

Our support team helps with account access, quota requests, invoices and receipts, sender IDs, contact imports, campaigns, and delivery reports. Quote your organization name and any reference number so we can find your account quickly.

Email: kabara@dynamicsms.com

Phone: +211 (0) 917-474-272

Office: Plot No. 496 Block No. 3K-South, 2nd Class Residential Area Tongping, Juba, South Sudan

Billing and payments

For invoices, receipts, and payment matching, include the invoice or receipt number in the subject line. Cash payments must quote the invoice or payment reference. This helps us trace your payment without delay.

SMS is billed at USD 0.20 per segment. The minimum quota request is 1,000 segments. Quota is allocated after payment is confirmed.

Delivery reports

If a campaign behaves unexpectedly, include the campaign name, send time, affected phone numbers, and any delivery references. We use delivery reports and provider logs to investigate.

A message marked "sent" means the network accepted it. "Delivered" means the handset confirmed receipt. Delivery can fail for reasons outside the platform, such as an unreachable handset or network filtering.

Support response expectations

We aim to acknowledge support requests during business hours and to respond as quickly as possible. High-priority issues affecting active campaigns or account access are reviewed first. Complex billing or technical investigations may take longer while we check records with our providers.

You can submit a support request from the Help and support page in your Kabara workspace. This gives us the full conversation and makes follow-up easier.

Business details

Kabara is operated by Dynamic Consult Ltd in South Sudan. Our office is at Plot No. 496 Block No. 3K-South, 2nd Class Residential Area Tongping, Juba, South Sudan. You can reach us by email at kabara@dynamicsms.com or by phone on +211 (0) 917-474-272.

Support contact

Our support team helps with account access, quota, invoices, sender IDs, and delivery reports. Use the details below and quote your organization name and any reference number.